Comcast’s Revenge

It doesn’t pay to complain about Comcast. Last week I complained that I had lost the Military History Channel, which I watch for 20 minutes in the morning on the rowing machine, after they promised my new package would have it. It was because I took the Sports Package off—killing folks is now a sport, I guess. The Rep promised I’d still have it, as I specifically asked. So I put it back on. Will cost me $7 month for my 20 minutes a day.

I did this Tuesday, and my Internet was fine that night. Then, last night, Wednesday, I had no Internet.

I called, fought through voice mail, and picked the call back option. And no call came.

I called again. “Emily” promised to fix it, but half way through, I got dial tone as she hit the modem.

I called again. Different Rep. Half way through, she gave me dial tone.

So I called a fourth time. Each time I had to listen to a blaring ad for the Rolling Stones on Pay Per View. I’d do that, but they’d have to pay me. About $3,000 might cover it. This time I talked to “Bryce.” He took my cell phone and called me. “This is Brad,” he said. Apparently they use assumed names and he forgot. We jumped through a lot of hoops, but he couldn’t get it fixed. So he handed me over to a “higher level of support.”

I don’t know where this guy was. I suspect India, but the accent was so bad I only got every fifth word, so I’m not sure. Could have been Eastern Europe. Anyway, after a long struggle, I figured out he was trying to sell me a higher level of tech support to fix my problem, to get back the Internet I had the night before, which I’m already paying for, that went away, though I did nothing to the computer. I’m afraid my sweet temperament went away.

Great timing, as I was dealing with an oxygen tank delivery, had the cleaning women in for their monthly lick and a promise, and was baking a cake promised to my wife and cookies promised to my granddaughter. The Internet never got fixed, but I bet the Comcast bill comes efficiently on time!

I leave town today, back Sunday evening. Monday through Thursday I work every day. Monday, Tuesday and Wednesday evening, I have four business conference calls scheduled, total estimated time five hours. For which I need Internet to have documents available. Then next Thursday, I leave for the Holidays, back after Christmas. So won’t be home to fix it, guess I have to stay late at the office to take the conference calls.

One can understand why the Comcast Reps don’t use their real names….